About itSMF

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itSMF Ireland’s mission is to provide a forum for our membership to enable them to exchange views, share experiences and participate in the continuous development and promotion of best practice and standards, through a range of services that delivers significant value to their enterprises.

itSMF Ireland is an affiliated body of itSMF International, a global membership organisation, established to promote and develop best practice in IT Service Management.

Our Objectives

The corporate objectives to enable the achievement of our mission are to:

• Establish and maintain a membership base, covering the widest professional IT and business interests.
• Represent the interests and views of the membership base.
• Provide a forum for bringing together users, suppliers and other stakeholders of IT services and products.
• Support and influence and, where appropriate, produce and publish best practice standards and guidelines for IT service management, such as ITIL and national and international standards (e.g. ISO/IEC20000).
• Increase the level of professionalism within the industry – through the promotion and development of globally recognised qualifications, and the support for the Institute of Service Management to which registered practitioners can belong.
• Develop a growing portfolio of services that deliver real benefit to the members.
• Recognise and reward individuals and organisations that make significant contributions to the advancement of best practice, standards and professionalism in the IT Service Management field.
• Maintain financial viability.
• Increase the general awareness of IT Service Management.

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itSMF Committee