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itSMF Ireland promotes and develops best practice in IT service management. Our vision is to be the premier community for leadership in IT service management in Ireland.
Webinar: ISO/IEC 20000-1 and ITIL4
Rewatch our webinar ISO/IEC 20000-1 and ITIL4. This presentation looks at how the international standard for service management, ISO/IEC 20000-1 can be used with the well known service management framework, ITIL4. It starts with an introduction to ISO/IEC 20000-1 for those who are not familiar with it. It then goes on to compare the standard with ITIL4, looking at similarities and differences. Finally, it covers the myths and benefits of using ISO/IEC 2000-1 with or without certification.
Training
ITIL 4 Training
Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.